Privacy Policy

PesaPulse ("PesaPulse", "we", "us", or "our") operates pesa-pulse.co.ke and the PesaPulse platform, connecting Kenyan users to free online gigs paid via M-Pesa. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By creating an account or using PesaPulse, you agree to the practices described in this policy.

1.Information we collect

We collect information you provide directly to us, and some information automatically when you use the platform:

• Account information: full name, phone number, email address, and county of residence.
• Payout information: the M-Pesa registered phone number you provide for receiving gig payments.
• Gig activity: gigs you apply for, complete, or withdraw from, and any submissions made as part of a gig.
• Device and usage data: IP address, browser type, device type, and general usage patterns collected automatically when you use our website or dashboard.
• Communications: messages you send us via email, WhatsApp, or support channels.

2.How we use your information

We use the information we collect to:

• Create and manage your PesaPulse account.
• Match you with available gigs and process gig applications.
• Send payouts to your registered M-Pesa number.
• Verify your identity and prevent fraud or abuse of the platform.
• Send you service updates, gig alerts, and payout confirmations.
• Improve our platform, gigs, and user experience.
• Respond to support requests and enquiries.

3.M-Pesa & payout information

PesaPulse never asks you to pay to join, unlock gigs, or receive your earnings. The M-Pesa number you provide is used solely to send you payouts for completed gigs. We do not store your M-Pesa PIN, and we will never ask for it. All M-Pesa transactions are processed through Safaricom's official channels; PesaPulse does not have access to your M-Pesa account balance or transaction history beyond the payouts we send you.

4.How we share information

We do not sell your personal information. We may share limited information with:

• Gig partners: businesses whose gigs you complete may receive the information necessary to verify and pay out your work (for example, your name and submission).
• Payment processors: M-Pesa/Safaricom, to process your payouts.
• Service providers: companies that help us operate the platform, such as hosting and analytics providers, under confidentiality obligations.
• Legal authorities: where required by Kenyan law, regulation, or a valid legal request.

5.Data retention

We retain your personal information for as long as your account is active, or as needed to provide you with gigs and payouts. We may retain certain information for longer where required for legal, tax, fraud-prevention, or record-keeping purposes.

6.How we protect your data

We use reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7.Your rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details below.

8.Cookies

PesaPulse uses cookies and similar technologies to operate the platform and understand how it's used. See our Cookie Policy for full details.

9.Children's privacy

PesaPulse is intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will take steps to delete it.

10.Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last updated" date. Continued use of PesaPulse after changes take effect constitutes acceptance of the revised policy.

11.Contact us

If you have questions about this Privacy Policy or how we handle your information, reach out to us: